FAQ

Standard
Shipping – 2-3 Working Days - £2.99

Orders will be delivered in 2-3 working days from date of dispatch.

When your order is dispatched, you’ll be emailed directly from the courier with tracking details.

When your order is dispatched, you’ll be sent tracking information directly from the courier, here you can track your order and rearrange your delivery if needed.

Repack your items, unworn, with tags and in original packaging unless item is faulty.

Log into our returns portal here:

RETURNS PORTAL

. You will need your order number, this can be found on your email order confirmation. You will also be asked to enter the email address used to place the order.

Select your DPD return location and drop your parcel off making sure to show the QR code provided at time of online return.

Your refund will be processed within 7-10 days of receival into our warehouse minus £4.99 return fee.

Items must be returned within 28 days of receipt.

Items must be unworn and unwashed, with tags and in original packaging.

Swimwear can only be returned if hygiene seal has not been removed.

Shoes must be tried on indoors and show no signs of wear. We cannot accept shoes that have been worn outside.

A return fee of £4.99 will be deducted from your refund when processing refund.

We do not offer exchanges.

Your refund will be processed within 7-10 working days of receival into our warehouse. Please check with your bank as sometimes refunds can take up to 10 working days to appear.

If you have a faulty item please contact customerservice@a-dee.com with your order number and nature of the fault (please send an image of the issue if required).

Please contact customerservice@a-dee.com and a member of our team will be happy to assist you with this.

We try to make our sizing as accurate as possible but to help you check you’re buying the right size we’ve created a helpful size guide for all garments, accessories and footwear so be sure to check this out before you place your order.

All our washing instructions are on the garment tags, we recommend keeping these attached so you can refer to them in future.

Our popular items can sell out quickly and are extremely unlikely to come back into stock. Unfortunately, our customer service team is unable to help with stock queries, so please visit our Find a Stockist page to locate your nearest stockist.

You can pay for your order using all major debit/credit cards as well as PayPal and ApplePay

If you prefer to shop in store you can visit one of our lovely stockists, you can find them across the UK, Ireland and The Netherlands so be sure to head to our Find a Stockist page to see if there’s one near you, and why not pop in to see our amazing brands in person!

We’re always interested in hearing from businesses looking to stock our brands, please email info@a-dee.com to enquire further.

We do occasionally need new models for our brands and if we do a model call the first place to hear about this will be on our socials. You can follow @adeegirls @mitchandson and @littleabyadee to keep up to date with this.